|
Begun Consulting
We specialize in helping software product
companies increase the effectiveness and impact of their
Professional Services organizations - Consulting Services,
Training, and Technical Support. We work at whatever level is
required - strategic, tactical, or operational - but always stay
focused on execution and business results. Our work encompasses
anything related to Professional Services that will lead to
increased revenue and profitability, as well as greater customer
and employee satisfaction - for example, defining and building
infrastructure or organizations, enhancing marketing and sales
efforts, recruiting and training/coaching a leadership team, or
designing and implementing sales and delivery processes.
We can provide this assistance in
a variety of ways:
- Interim VP or Director
- move all of the services organizations, or a
specific function, forward to a point where it is appropriate and
feasible to bring in a permanent leader.
- Executive Mentor
- help a first time VP or Director be immediately
successful in their job and develop more quickly into a seasoned
leader.
- Advisor -
counsel the senior management team on specific issues, or on an
ongoing basis.
- Problem Solver
- rapidly resolve a specific problem or fix a
particular function on a 'spot' consulting basis.
- Project Implementer
- help with or drive a project to achieve a specific
milestone, such as implementing a new service, reaching a
profitability goal, or moving into a new business area.
We offer a number of standard programs or can
customize our services to your needs and budget.
All of our work is focused on effecting needed
changes and deriving business benefit, especially increased revenue
and profit, as quickly as possible. Strategy work is often
important as a first step in order to make sure subsequent
execution moves in the right direction. However, we do not view
strategy as a stand-alone exercise or an end in itself.
Implementation is critical and is always emphasized.
Recent Engagements:
- Quickly leveraged an offshore developed,
innovative software product/service into the market by helping the
interim and first time CEO define and build U.S. based core
operations, including the services functions.
- Provided Interim VP Professional Services for a
voice/speech software company that was 'restarting' its
business
- Helped recruit the first VP of Services for a
voice recognition /call center startup
- Advised the executive team of a 100-person
pre-public infrastructure software company on how to best structure
and build the services organizations (Consulting, Training, Tech
Support) needed to support their first enterprise level software
offering.
- Performed complete audit of
Consulting Services function for a late stage manufacturing
software company
Qualifications:
- 33 years experience in the software business, in
both services and product companies
- CEO/President and VP level experience - 20 years
in management
- 9 years working in startups
- Built and managed the $40MM services business
for Edify Corp.
- Extensive consulting experience
Contact: Alvin Begun - Begun
Consulting - (650) 533-4950 - abegun@begunconsulting.com
---
Professional Services Strategy and
Operations
|
